Terms & Condition

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DELIVERY TIME

It depends on products and project
Usually it is 3 to 4 Weeks of manufacturing for individual products.
12 to 16 weeks for projects with multiple products

In India delivery – road transportation time for goods is 2 to 10 maximum, depending on the distance from Udaipur, Rajasthan.

For overseas clients – standard sea shipping time is  6 to 8 weeks.

Standard Air shipping time is 7 to 10 days.

INSURANCE AND CHARGES

All products are 100% insured before dispatch. The normal charges are 1 -2% of the Invoice value.

Kindly note that getting Insurance cover is subjective to Insurance companies decision. We have no control over their decision to provide insurance cover or refuse. Few times Insurance companies hesitant to insure highly fragile looking products.

RETURN & DAMAGE POLICY

We would only accept the return of the product if it is delivery in damage condition and Insurance Company refused to clear claims. Please note that this is necessary that customer must claim to insurance company first. If insurance company refuse the claim then we are agree to replace the products. Please note that the shipping damages are beyond our control and the shipping risk is covered by insurance company. So the first responsibility is of Insurance Company.

  • On customize product, money return or refund would not be done. Product can be replaced by Mutual Agreement.
  • The return product should be sent to us in the same original condition and packing when you received it
  • The charge of delivering return product to us would be borne by customer.
  • Because the product are custom made we do not refund money back. Product will be replace or compensate with other selected product.

ADVANCE PAYMENT

In case of bulk & large orders we require 30% advance, 40 % on work in progress picture, rest 30% on completion before dispatch.

MINIMUM ORDER QUANTIES

NO minimum order quantity. If you wish you can order just one piece. Almost all the times, we can easily make individual pieces. In very few items, it is not possible to make Single, Individual Pieces or Samples due to prohibitive costs of productions or too much shipping costs. In those cases we suggest a minimum order quantity to customers. It not only saves the money on each product but also on shipping charges. It is very rare and uncommon that we suggest minimum order quantity.